1. Information We Collect

1.1 Information You Provide Directly

Contact Information: Name, email address, phone number, mailing address when you request a quote or sign up for our newsletter.
Project Details: Information about your remodeling project (e.g., scope, budget, location).
Communications: Any messages, comments, or other content you submit through our forms, email, or social media.

1.2 Information Collected Automatically

Usage Data: Pages viewed, time spent on pages, referring/exit pages, and other analytics data (via Google Analytics and Facebook Pixel).
Device & Browser Data: IP address, device type, operating system, browser type, and language settings.
Cookies & Similar Technologies: We use cookies, web beacons, and local storage to track site performance and your preferences. See Section 5.

2. How We Use Your Information

We use the information we collect to:

Provide & Improve Services: Respond to requests, deliver quotes, schedule consultations, and optimize our website and marketing.
Marketing & Advertising: Serve relevant ads (including via Facebook’s ad platform), send promotional emails (with your consent), and measure ad performance.
Communications: Send transactional messages (e.g., appointment confirmations), respond to your inquiries, and notify you of updates or policy changes.
Compliance & Security: Prevent fraud, enforce our terms, and comply with legal obligations.

3. Sharing & Disclosure

We will not rent or sell your personal information. We may share it as follows:

Service Providers: Third-party vendors (e.g., web hosting, analytics, email delivery, CRM) who help us operate the Site and deliver services.
Advertising Partners: Facebook, Google, and other ad networks to serve and measure ads (including use of Facebook Pixel and custom audiences).
Legal Requirements: When required by law, to protect our rights, or in connection with a corporate transaction (e.g., merger, sale).

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

Remember your preferences and session.
Analyze site usage and performance.
Serve targeted advertising on Facebook and elsewhere.

You can control cookies via your browser settings (e.g., disable or delete cookies), but this may affect your ability to use certain Site features.

5. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined here or as required by law. Project inquiries and related communications are retained for up to 5 years unless you request earlier deletion.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Object to or restrict processing of your data.
Withdraw consent where we rely on it.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us as described below.

8. Children’s Privacy

Our Site and services are not directed to children under 16. We do not knowingly collect personal information from minors. If we learn we have, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your information, please contact:

Hoagland Home Services
PO Box 434
Thronburg VA 22565
Phone: (540) 419 - 3584